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How we work

All the decisions we make and actions we take will be in line with one or more of the following:

The people’s priorities

Our work will be driven by the concerns of people in Wales and we’ll work with individuals and community groups to identify them.

Representative of everyone

We want to support and understand the concerns, needs and experiences of our diverse population to make sure everyone is represented, no-one is excluded and our services are available to all. 

We are particularly keen to represent the views of those whose voices are not normally heard. If you believe you can help us reach people who you know are underrepresented, please get in touch.

Collaborative partnership

We want to work together with people, the health and social care sector and the voluntary and community sectors.

Please get in touch if we’re not already working with you and you think we should be.


We’re not part of the Welsh Government, or the health and social care sector. That’s important because it means we can genuinely work in the interests of the people of Wales.

Good governance

We will have clear plans and priorities [link to Read our plans] with outcomes we can measure to ensure we make the most of our resources and are transparent and accountable.

Influence and advocacy

We will influence the health and social care sector and advocate for people effectively so that people in Wales get the services they need in a way that works best for them.